Trading Partner FAQ
Everything you need to know about partnering with Solar Seeker for solar pump controllers and inverters
Partner with Solar Seeker
Join our global network of trusted partners and access premium solar pump controllers with comprehensive support, flexible payment options, and reliable delivery worldwide.
Ready to Partner with Us?
Payment Methods & Financial Terms
We offer flexible payment options to accommodate partners worldwide:
- Letter of Credit (L/C): Secure international trade financing
- Telegraphic Transfer (T/T): Direct bank wire transfers
- Local Currency Payments: We maintain local bank accounts in over 30 major countries
Global Banking Network: Our extensive banking network across major markets enables you to pay in your local currency, reducing exchange rate risks and transfer fees.
We maintain local banking presence in major markets including:
Americas
USA, Canada, Brazil, Mexico, Argentina, Chile
Middle East
UAE, Morroco, Egypt, Yemen
Europe
Germany, UK, France, Italy, Spain, Netherlands
Asia-Pacific
Japan, Australia, India, South Korea, Singapore
Contact us for the complete list and specific banking details for your region.
We offer flexible payment terms based on order value and partnership level:
- New Partners: 30% deposit, 70% before shipment
- Established Partners: L/C or T/T all available
- Large Volume Orders: Customized payment schedules
Delivery Time & Logistics
Production Time
- Main Models: Ready stock available
- Most Models: Raw materials in stock
- Production Cycle: 2-7 days
Shipping Options
- Sea Freight: 15-35 days worldwide
- Air Freight: 3-7 days express delivery
- Land Transport: Regional delivery options
Fast Track Service: For urgent orders, we offer expedited production and air freight to meet critical deadlines.
Yes, we provide comprehensive international shipping services:
Shipping Services Include:
- Export documentation and certificates
- Customs clearance assistance
- Insurance coverage options
- Real-time shipment tracking
- Delivery to door service available
We work with trusted international logistics partners including DHL, FedEx, UPS for express shipments, and major shipping lines for sea freight.
Absolutely! We understand that some projects have urgent timelines:
Express Service
- • Priority production scheduling
- • 3-5 day production for stock items
- • Air freight shipping available
Dedicated Support
- • Dedicated project manager
- • Daily progress updates
- • 24/7 communication available
OEM & Customization Services
Yes, we welcome OEM partnerships and offer comprehensive customization services:
Customization Options
- Custom branding and logos
- Color scheme customization
- Firmware customization
- Custom packaging design
- Hardware modifications
- Custom documentation
- Private labeling options
- Special configurations
Our OEM minimum order quantities are designed to be accessible for partners of all sizes:
Starter OEM
50 units
Basic branding & labeling
Professional OEM
200 units
Full customization options
Enterprise OEM
500+ units
Complete solution design
Development timelines vary based on customization complexity:
All timelines include prototype development, testing, and approval processes.
Warranty & Quality Assurance
Standard Warranty
- 2+ Years comprehensive warranty
- Covers manufacturing defects
- Component replacement included
- Global warranty support
Product Lifespan
- 10+ Years expected lifespan
- Premium component quality
- Rigorous testing standards
- Proven reliability record
Warranty Coverage Details
If any machine failure occurs within the 2-year warranty period under normal operating conditions, we provide free replacement parts and technical support. Extended warranty options available for large volume partners.
Our streamlined warranty process ensures quick resolution:
Warranty Claim Process:
Average warranty claim resolution time: 3-5 business days for most issues.
Our products meet international quality and safety standards:
CE Certification
European Conformity standards compliance
ISO 9001
Quality management system certification
RoHS Compliant
Environmental safety standards
Technical Support & Product Selection
Absolutely! Our expert team provides comprehensive product selection support:
Professional Sales Team
- Experienced solar system specialists
- Product matching based on your specifications
- Application-specific recommendations
- Cost-effective solution design
Engineering Support
- Technical compatibility assessment
- System performance optimization
- Custom configuration guidance
- Integration consulting services
What We Need From You
Provide details about your solar panels (voltage, power), water pump specifications (voltage, power, type), and application requirements. Our team will recommend the perfect inverter match and complete system solution.
Yes, we offer turnkey solar pumping system solutions for new installations:
Complete System Package Includes:
- Solar panel selection and sizing
- MPPT solar pump controllers
- Compatible water pump recommendations
- Wiring and connection components
- Mounting hardware and brackets
- Protection devices and fuses
- Installation manuals and guides
- Technical support and commissioning
Our system design ensures optimal performance, reliability, and cost-effectiveness for your specific application and location.
We provide comprehensive ongoing support throughout the product lifecycle:
24/7 Hotline
- • Emergency technical support
- • Multilingual assistance
- • Rapid response guarantee
Remote Support
- • Online troubleshooting
- • Video call assistance
- • System diagnostic tools
Training Resources
- • Technical training programs
- • Installation videos
- • Best practices guides
Installation Support & Documentation
Don’t worry! We provide comprehensive installation support to ensure success:
Clear Documentation
- Simple, illustrated installation manuals
- Step-by-step wiring diagrams
- Multilingual documentation available
- Safety guidelines and precautions
Live Engineering Support
- Online engineers during installation
- Real-time troubleshooting assistance
- Video call guidance available
- Project completion verification
Pre-configured & Tested
All our products are pre-configured and factory tested before shipment, minimizing field configuration requirements and ensuring smooth installation process.
Yes, we offer comprehensive training programs for our partners:
Training Program Options:
Online Training
- • Live webinar sessions
- • Interactive Q&A sessions
- • Recorded training materials
- • Digital certification
On-site Training
- • Hands-on installation workshops
- • Technical team visits
- • Practical troubleshooting
- • Partner certification program
Training programs are customized based on partner needs and can include product-specific modules, market applications, and sales support materials.
Each solar pump controller package includes essential installation components:
Included Accessories
- Pre-wired connection cables
- Terminal blocks and connectors
- Fuses and protection devices
- Mounting hardware kit
- Installation labels and markers
Documentation Package
- Quick start installation guide
- Detailed wiring diagrams
- Commissioning checklist
- Troubleshooting guide
- Warranty registration form
Explore Our Product Range
SP1 Series – 220V Single Phase
Perfect for small to medium applications like fish ponds, forests, and grasslands. Power range 0.75-7.5kW.
Learn MoreSP4 Series – 380V Three Phase
Industrial-grade solution for farms, deserts, and large-scale water supply. Power range 0.75-500kW.
Learn More